Welcome to the Re:Sources blog from Colorado Springs Utilities

Our goal with the Re:Sources blog is to give our customers the opportunity to interact with us. Comment on our different posts, suggest a topic you would like to see us talk about, share your tips with us and more. This site is for you and we look forward to sharing an open, honest dialogue with you. (By the way, in case you were looking for our regular Web site, you can find it at www.csu.org.) We will do our best to ensure this site meets your expectations of a community-owned utility. 

We want this blog to be a fun place to learn about and keep you connected with Colorado Springs Utilities. In order for this blog to be helpful, we need your participation. Everyone is encouraged to join in, and you don't have to register or sign-in to read, watch or comment. You are the other half of this blog, and we're excited to interact with you, so let the commenting begin.

In order for this blog to be effective, we do, however, need to establish a few guidelines. This site is moderated to ensure that everyone stays on topic - or at least pretty close to it. We welcome your thoughts, comments, suggestions and questions, but when you comment, please make sure they are of general interest to most readers. We also expect a basic level of civility; disagreements are fine, but mutual respect is a must, and profanity or abusive language will not be tolerated nor published. Other guidelines:

1. Spam. Comments focused on selling a product or service, or comments, posted for a purpose of driving traffic to a particular Web site for personal, political or monetary gain, will be excluded.
2. Personal attacks. If you disagree with the content, we would like to hear from you, but ask that you refrain from personal attacks or being disrespectful of others. Malicious intent and/or participation not in the spirit of civil conversation will be excluded.
3. Illegal. Laws that govern use of copyrights, trade secrets, etc. will be followed.
4. Offensive language. Comments including but not limited to profane or provocative language will be excluded (which means that hateful, racially or ethnically offensive or derogatory content, threats, obscene or sexually explicit language will not be tolerated).
5. Private or confidential information. Please do not provide any of your specific account details or other personal information. If you have immediate service needs, please contact customer service (719-448-4800).

Even though we moderate Re:Sources, in the spirit of transparency, we pledge to present opposing viewpoints as long as they meet these guidelines. While we would like to engage in conversation with you, we may not be able to respond to every comment. However, we encourage you to respond to our posts and to the comments of other individuals. 

One final disclaimer - Re:Sources is not the forum to address personal customer service issues. Our customer service representatives are happy to assist you if you call 719-448-4800.